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FAQ

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How can I turn off the Outlook security prompt?

The Outlook security prompt cannot be turned off in Outlook 2002 (XP) or newer. In Outlook 2000 the security prompt is only used if the security updates have been installed. For Outlook 97 and 98 there is no security prompt. There is no method from within Outlook to turn off this option, and the maximum time you can specify to allow a third-party application, such as WN MailKeeper, to access Outlook is 10 minutes. However, you can use a third-party tool such as Express ClickYes to automatically click the Yes button for you, so you can leave the WN MailKeeper archive process unattended. For more information on Express ClickYes visit the vendor website at:

http://www.contextmagic.com/express-clickyes/

What versions of Outlook are compatible with WN MailKeeper?

WN MailKeeper has been tested with all versions of Microsoft Outlook. WN MailKeeper does not work with any versions of Outlook Express, as that is a completely different product from Microsoft Outlook. Due to support limitations from Microsoft we can only officially support WN MailKeeper on versions of Windows that are still supported by Microsoft running versions of Outlook that are still supported by Microsoft.

Why do I get prompted with an Outlook Warning Message about Macros?

You may receive the following message when the application is attempting to access an Outlook item with VBScript code in the form:

"The form for this item has not been registered in this folder or
in your company's forms library. Because this item contains macros,
which could contain a virus harmful to your computer, you may not
want to run the macros.
If you are sure this item is from a trusted source, click 'Enable
macros'. Otherwise, click 'Disable macros'."

This message is generated by Outlook itself and cannot be disabled by WN MailKeeper. You can click the Disable Macros button and it will have no effect on the ability to archive the message.

How do I archive someone else's mailbox or PST file?

You need to add additional Mailboxes or PST files to your Outlook profile to archive the information. To add an Exchange Mailbox to your profile use the Tools, Services option, select the Microsoft Exchange Server and click Properties. Then, use the Advanced tab to add additional Mailboxes. {Note: you must have permission to open the user's Mailbox to archive the information.} To add a PST file to your profile select File, Open, Personal Folders File and locate the file you wish to add. The additional Mailbox or PST File will then be available in your Folders List in Outlook and the information can be exported using WN MailKeeper.

Why are some saved message files so large?

WN MailKeeper saves individual messages using Outlook, exactly as if you had selected the "Save As" command with the ".msg" format from within the Outlook application. Not only are the title and the body of the message saved, but message header information, including the "from" and "to" fields, receipt time, and so forth, are also included when the message is saved. This can greatly increase the size of the message, but allows the message to be opened by Outlook from the backup location exactly as it was when saved. This also prevents the loss of important information that may later be needed if the message is to be restored from a backup.

How are messages saved to CD-ROM, DVD, etc.?

WN MailKeeper does not directly archive to CD-ROM. WN MailKeeper will create a directory structure of the archived information, with a folder structure matching that of the original mail structure, which is ready to be burned to CD using your CD burning software installed on your computer. There are 3 options in WN MailKeeper for the format used to save messages; the default Outlook message format (MSG files), plain text, or HTML (only for items already in Outlook's HTML format, otherwise items will be saved as plain text.) The plain text or HTML files can be opened from the CD in any reader capable of displaying those file types, while the MSG files require Microsoft Outlook to view the files.

I can't search within the archived files to find what I am looking for?

See the following Microsoft article for more information:
http://support.microsoft.com/default.aspx?scid=kb;en-us;309173